11:FS Research Reports

The 11:FS research team love discovering the best fintech and banking products and writing bespoke reports for our clients. You can now access digestible executive summaries of the most important UX and product trends, to provide you with the information you need to build next-generation products. If you’d like a deeper dive on any FS-related topic, see our Services page for more info.

How Insurtechs Are Responding To Covid-19

Research report

Sarah Kocianski

Head of Research

Sarah Kocianski

How are insurtechs responding to the Covid-19 crisis to support customers and non-customers alike?

The Evolving Global Retail Payments Landscape

Research report

Joanne Kumire

Market Research Analyst

Joanne Kumire

Money is a medium for exchanging value and it only serves its purpose when moved from one hand or place to another. Since its inception over 3,000 years ago, the processes by which money moves have drastically changed.

The State Of Retail Payments In The Americas

Research report

Joanne Kumire

Market Research Analyst

Joanne Kumire

In this part of the changing global payments landscape series, I will be discussing how providers in the North and South Americas are using technology and changing regulations to reinvent some existing payment options to meet changing consumer behaviour.

The State Of Retail Payments In Asia-Pacific

Research report

Joanne Kumire

Market Research Analyst

Joanne Kumire

This part of the changing global payments landscape series focuses on how providers in the Asia-pacific region are utilising existing technology to offer consumers newer ways to pay. Meanwhile, changes in regulation and consumer expectations are playing a key role in enabling newer market entrants to offer various payment propositions.

The State Of Retail Payments In Europe

Research report

Joanne Kumire

Market Research Analyst

Joanne Kumire

In this part of the changing payments landscape series, I will be looking at how providers in Europe have used technology, regulation and changing consumer behaviour to disrupt legacy payments infrastructure.

The State Of Retail Payments In Middle East And Africa

Research report

Joanne Kumire

Market Research Analyst

Joanne Kumire

In this part of the changing global payments series, I am showcasing how technology has enabled digital payments infrastructure for the first time in many parts of the Middle East and Africa region. At the same time, as consumer expectations continue to change, regulation is also starting to kick in to offer a supporting role to some of the newer market entrants and innovations.

The Future Of Payments Is Invisible

Research report

Joanne Kumire

Market Research Analyst

Joanne Kumire

Over the last 20 years there have been huge changes in one of the most fundamental processes in society: the way in which value is exchanged, or to put it more simply, payments. These changes have happened globally, exemplified by the widespread emergence of mobile-based payment methods, infrastructure that allows electronic payments to be made in real time, and the decline in importance and usage of cash.

Pulse Awards Report – 2020

Research report

Sarah Kocianski

Head of Research

Sarah Kocianski

2020 marks the third year of the 11:FS Pulse Awards, which recognise outstanding products, services and brands in the financial services industry. Winner: Tully Runner-up: Ellevest Winner: Plaid Runner-up: TrueLayer Winner: Cuvva Runner-up: Klarna Winner: TransferWise Runner-up: Monese By Tunde Bolaji, UI Designer Winner: Up Runner-up: Honcho

The Evolution of the UK Savings Market

Research report

Amy Gavin

Market Researcher

Amy Gavin

In 2018, UK consumers were more likely to be borrowers than savers for the first time in nearly 30 years as average outgoings surpassed income, according to the Office for National Statistics. This shift towards borrowing more and saving less has mainly been driven by high living costs, slow wage growth and the interest rate – which has been at or near a record low since 2009.

11:Years – The Past, Present & Future of UK Fintech

Research report

Sarah Kocianski

Head of Research

Sarah Kocianski

12 years ago there was a crisis in the subprime mortgage market in the US. One year later, investment bank Lehman Brothers filed for bankruptcy. These events marked the start of what has become known as the Global Financial Crisis of 2007–8.

Open Banking in the UK: what's happened so far

Research report

Joanne Kumire

Market Research Analyst

Joanne Kumire

The first step towards banking automation came in 1967 following the installation of an ATM in the UK. Over 50 years later, Open Banking arrived, ushering in a new era of digital banking, which ironically is lessening the need for ATMs.

Personal Financial Management: The Jobs to be Done

Research report

Ryan Garner

Principal Customer and Product Lead

Ryan Garner

Customers don’t want a bank. Redefine your market using Jobs to be Done thinking. Videos will open in a new browser window

How to Enter a Banking Market

Research report

Sarah Kocianski

Head of Research

Sarah Kocianski

It’s expensive, time-consuming and heavily regulated. It’s an industry that’s seen little change in hundreds of years and populated by those who are mostly resistant to that change. Furthermore, it remains an industry with an image problem – by and large customers don’t believe financial institutions of any type are working in their favour. So why launch a startup in the banking sector?

Best In Class Digital Money Managers: the consumer perspective

Research report

Kate Moody

Senior Customer and Product Lead

Kate Moody

We say it a lot, because it’s true: digital banking is only 1% finished. We understand all too well that it can be easy to forget. This is an industry that we live and breathe, and is constantly growing and shifting. We see new products and services added to our Pulse platform every week, and explored by Sarah Kocianski in her research reports. Most recently she outlined some of the numerous, exciting, new digital money management (DMM) services which are now on the market.

Best In Class Digital Money Managers

Research report

Sarah Kocianski

Head of Research

Sarah Kocianski

People are managing their money using digital tools and services. As many as 70% of UK consumers now use a phone app to keep track of their money, according to Yolt. However, there are huge differences in the quality and value of what they are using, and the sheer volume and variety of offerings in this area is ever increasing. I’m going to help make sense of this picture for you, and outline what’s required for a best-in-class digital money manager.

UX in finance: getting it right

Research report

James Safford

Product Lead

James Safford

Consider this scenario: you are a user with a task that needs completing via your financial platform of choice, and when you set out to achieve this core task you run into friction which either slows your progress or – worse still – prevents you from completing the task altogether.

Best in class SMB financial services

Research report

Sarah Kocianski

Head of Research

Sarah Kocianski

Financial institutions (FIs) very rarely offer products and services that are truly tailored to the needs of Small- and Medium-sized Businesses (SMBs). Whether that’s bank accounts, access to credit, suitable payments products, insurance, capital management, or foreign exchange, most “SMB products” are either stripped down versions of corporate products, or overpriced versions of consumer ones.

Best in class onboarding

Research report

Sarah Kocianski

Head of Research

Sarah Kocianski

Onboarding comprises of the processes by which a consumer or business becomes a customer. The term applies to the end-to-end journey, from a customer seeking insight into which product is right for them, through the application process, and onto the issuing of that product and the customer starting to use it.

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