11:FS Research Reports

The 11:FS research team love discovering the best fintech and banking products and writing bespoke reports for our clients. As part of the latest Pulse feature, you can now access digestible executive summaries of the most important UX and product trends, to provide you with the information you need to build next-generation products.

Best In Class Digital Money Managers

Sarah Kocianski

Sarah Kocianski

Principal Research Analyst

People are managing their money using digital tools and services. As many as 70% of UK consumers now use a phone app to keep track of their money, according to Yolt. However, there are huge differences in the quality and value of what they are using, and the sheer volume and variety of offerings in this area is ever increasing. In a two-part report we are going to outline the current market landscape and dig into what consumers use and more importantly, want to use. Read more

UX in finance – getting it right

James Safford & Clouston Mahon

James Safford & Clouston Mahon

Research Team Members

Consider this scenario: you are a user with a task that needs completing via your financial platform of choice, and when you set out to achieve this core task you run into friction which either slows your progress or – worse still – prevents you from completing the task altogether. Read more

Best in class SMB financial services

Sarah Kocianski

Sarah Kocianski

Principal Research Analyst

Financial institutions (FIs) very rarely offer products and services that are truly tailored to the needs of Small and Medium-sized Businesses (SMBs). Whether that’s bank accounts, access to credit, suitable payments products, insurance, capital management or foreign exchange, most “SMB products” are either stripped down versions of corporate products, or overpriced versions of consumer ones. Read more

Best in class onboarding

Sarah Kocianski

Sarah Kocianski

Principal Research Analyst

Onboarding comprises of the processes by which a consumer or business becomes a customer. The term applies to the end-to-end journey, from a customer seeking insight into which product is right for them, through the application process, and onto the issuing of that product and the customer starting to use it. Read more